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We recently moved from Mississauga to Hamilton. We used Best Movers Toronto as they came highly recommended by our realtor.Let the record show, I understand mistakes are made sometime. I not as upset by the mistake made in this case by the gentleman moving my belongings, but hope the people in the office have tried to remedy the situation. SPOILER ALERT: they didn't... at all. Not even a phone call or email response.Moving day - the day started well, 2 gentlemen showed up in the morning and began to move the stuff. It wasn't until unloading at the new place that we had issues. I stayed with the gentleman about 95% of the time, directing them where to bring things, and keeping an eye on stuff. I took a 3 minute break to scarf down a quick lunch and the next trip up the stairs I noticed a rather large (and deep) gouge in my new hardwood flooring. It was very noticeable as it was right in the center of the entrance so no it definitely was not there before.Myself being a tradesman I knew right away this damage was significant and would be hard to fix. I called the moving foreman over to see it and calmly asked if they had perhaps dropped something or accidentally dragged a heavier piece on the floor (as they were moving the heavy metal reclining sections of my couch while I was eating). He denied knowing anything about the damage which was VERY aggravating. I spent the remaining unloading time watching the 2 like a hawk to ensure no further damage. A few minor things from the truck ride were dinged but no one was to blame.I asked about how these things are handled at the end and they simply told me I had to deal with the office. I foolishly paid in full thinking the office will reimburse me for the damage or at least repair it at their cost, or SOMETHING since they are a moving company and should have insurance for this sort of thing... It has been 2 weeks, multiple phone calls and emails from my realtor and myself... you would think a manager or ANYONE would reach out in any way to attempt to resolve the problem as I am obviously an unsatisfied customer!? Nothing. I am kicking myself for paying 1 cent without sorting it out first. And I really hope someone will reach out soon!I've had the damage quoted by 2 companies and the quotes range from $1000 - $1500 as the gouge is deep enough they say the only proper fix is refinishing the room so everything matches. I've sent these quotes to Best Movers Toronto and asked about what can be done to fix this. ZERO response in almost 2 weeks.In the end, sure we got moved in. Could've done it myself, perhaps with less damage. Acquired $1000+ in damages to brand new hardwood flooring and they have seemed to have disappeared off the face of the earth. Would I hire them again? NO. I do wish the website had less than a 1 star rating because the follow up customer service I've had to date, doesn't deserve that.
Guys were great , worked hard and carefully !
Thanks for the review David. We really try our best, we always wrap right, pack right and move as efficiently as possible.
I have to admit after reading some of the reviews, I was quite concerned about my upcoming move. However much to my delight, the 2 fellows who handled my move were amazing! They arrived on time, few minutes early actually but they started the process right away! They worked quickly, efficiently, and diligently and they moved all my belongings in precise time. I am very happy with the services provided, I definitely recommend Best Movers and will for sure call them again if the need should arise! Thank you guys, you made my move all I hoped for!
Thanks for the great review Patricia! We understood that we had to keep you on schedule so we arrived a little early and got to work right away. I'm delighted to read you are happy with our service.
Very satisfied - Job well done ! Your guys were courteous and Friendly.
Great review! Thank you Josh !!!
Very good job ! Efficient staff. Very careful with furniture items .
Thanks Raujana! We appreciate your business!
A very polite + careful crew . I am happy with Best movers service .
Thanks for the nice review, Lisa
On time + efficientVery nice + personableDilligent with property.Sebastian , Toronto
It was a pleasure working for you. Thank you so much Sebastian
Absolutely awesome , fast , polite , helpful , strong . I highly recommend this company !
Thanks for the kind review, Nelly!
Great job ! Friendly , professional and proficient . Thank you !
Ms. Christine, Thanks you for your review!
Excellent customer service ! Great guys ! Will use again !
Thank you George for the great review!